Contact Us
Got a question about one of our casino write-ups, spotted something that needs updating, or just want to tell us how your search for a new site is going? This page covers how to reach the Online Casinos Canada team and what we can help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days. If your enquiry relates to a specific brand or offer mentioned on the site, it helps if you include the casino's name and the page you were reading — it lets us track down the details faster and check them against our own records.
What we can help with
- Questions about how we assess and rank Canadian online casinos, including no deposit bonuses and other welcome offers
- Corrections or updates — bonus terms, wagering requirements and site details change often, and we'd rather fix an outdated figure than leave it standing
- General feedback on the site, its layout or the way a review reads
- Media or partnership enquiries related to the casinos we cover
What we can't do is intervene in a dispute between you and a casino operator, process withdrawals, or access your account with any brand listed on the site. Those matters need to go directly to the casino's own support team, since we're an independent comparison resource and not the operator.
Before you write in about a bonus
A lot of the messages we get are about no deposit bonuses and other promotions — understandably, since terms can be confusing. A few things worth checking first:
- Wagering requirements: how many times a bonus (and sometimes the deposit too) must be played through before any winnings can be withdrawn
- Maximum cashout: some no deposit offers cap how much you can actually withdraw from bonus winnings
- Eligible games: not every game contributes equally, or at all, toward wagering
- Time limits: bonuses usually expire if unused within a set number of days
If you've read the terms on a casino's own site and still aren't sure how something works, send us the details and we'll do our best to point you in the right direction — though for account-specific questions, the operator's support desk will always have the final word.
Reporting an issue with a reviewed casino
If you've played at one of the sites we cover and had a problem — a delayed payout, a support team that went quiet, or bonus terms that didn't match what was advertised — let us know. We can't resolve individual complaints, but reader reports genuinely shape how we score and rank operators over time, and repeated issues with a brand are something we take seriously when updating our reviews.
For broader guidance on keeping your play in check, our responsible gambling page has practical tools and resources. If you'd like to understand more about who runs this site and how we work, see our About Us page, and our terms and conditions cover the rules for using liketelevision.com itself.
Response times and what happens next
We aim to acknowledge every email within 48 hours. Straightforward questions — about a bonus term, a rating, or how a table on the site works — are usually answered directly. Corrections are checked against the casino's current terms before we update anything, since offers and conditions can change without notice. Media and partnership enquiries may take a little longer as they're often routed to a specific member of the team.
We can't promise a response to every message, particularly if it falls outside what's listed above, but we do read everything that comes in.